Privacy policy

PRIVACY POLICY

1. PERSONAL INFORMATION WE COLLECT

When you visit Chill Journey, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name

  • Billing Address & Shipping Address (Restricted to Peninsula Malaysia)

  • Payment Information (including credit card numbers, e-wallet details)

  • Email Address

  • Phone Number

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site, including:

  • Processing your payment information.

  • Arranging for shipping via our land/ground couriers.

  • Providing you with invoices and/or order confirmations.

  • Communicating with you (e.g., regarding delivery status or order cancellations for East Malaysia).

  • Screening our orders for potential risk or fraud.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

  • Logistics Partners: We share your name, address, and phone number with our Malaysian courier partners to complete your delivery.

  • Compliance with Law: We may also share your Personal Information to comply with applicable laws and regulations (such as the Personal Data Protection Act 2010 in Malaysia).

4. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. YOUR RIGHTS

If you are a resident of Malaysia, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

6. COOKIES

We use cookies to enhance your experience. These are small data files that are placed on your device or computer and often include an anonymous unique identifier. You can choose to disable cookies through your browser settings, though this may affect site functionality.

7. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

chilljourneysg@gmail.com